Reference

Terms and Conditions That Cover Your Account

These terms set out the rules between you and gurita77 when you register, deposit, play, and withdraw — covering everything from how your DANA, OVO, or GoPay wallet connects to your account, to how disputes are handled.

Account Registration RulesDeposit & Withdrawal TermsGameplay ConductAccount Suspension PolicyDispute Resolution
gurita77 Terms and Conditions That Cover Your Account
HOW WE OPERATE

How gurita77 Handles Your Account Data

We hold account data only for as long as it's needed to run your account and meet our legal obligations. You can request a copy of what we hold about you, or ask us to correct details that are wrong, by contacting support with your account ID and a brief description of the request. Our team will verify your identity before making any change.

Account Security

Your account is protected by a login verification step sent to your registered mobile number. If you notice activity you don't recognise, flag it through live chat immediately so we can lock the session.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit confirmations — are held for the period required under applicable law and then deleted from active storage on a scheduled cycle.

Cookie Use

We use session cookies to keep your lobby state between pages and functional cookies to remember your preferred language and payment method. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered name, wallet details, or contact information, submit a request through support with a valid ID. Changes affecting withdrawal routing take one business cycle to process.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how they've been applied to your account, our support team handles these queries directly. Reach out through the channel that works for you — we'll get back to you with a clear answer tied to the specific clause you're asking about.

Team online

Live Chat

Use the live chat window inside your account dashboard to raise a terms query. Our team reviews account-specific questions and responds with the relevant policy detail.

Email Support

Send a detailed written query to our support email address. Email works well for complex disputes or when you need a written record of the resolution for your own files.

Account Help Centre

The Help Centre inside your account covers the most common terms questions — account verification, payment matching, and what triggers a review of your activity.

Common Questions About These Terms

These are the questions we hear most often when it comes to account terms and how they work in practice. If your question isn't covered here, live chat is the fastest way to get a direct answer.

No. These terms allow one account per person. If duplicate accounts are detected under the same identity or payment details, both accounts may be suspended pending review. Contact support if you think an error has occurred.

Your withdrawal request will be held until the name on your wallet matches your registered profile. Submit a support request with both names shown and our team will guide you through the verification step.

Reach out to support via email or live chat, include your account ID, and request a data summary. We'll verify your identity first, then send you the relevant records within the timeframe required by applicable rules.

We aim to notify you before material changes take effect, using the contact details on your account. If you continue using the platform after a change is published, that counts as acceptance of the updated version.

A suspended account can't process deposits, withdrawals, or gameplay until the review is resolved. Email support with your account ID and a description of the situation — our team will confirm the reason and outline the next steps.

These terms apply to your account regardless of where you are in Indonesia. Access to our platform depends on local law where you are — if it's restricted in your area, these terms don't override that.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.